The consumer affairs ministry in India has expressed concerns over unfair trade practices by airlines and online travel aggregators. These practices include misleading claims of "free mandatory web check-in" and denying boarding to customers with confirmed tickets. The ministry has flagged the issue of airlines designing online interfaces to manipulate consumer decision-making. These practices are considered deceptive and exploitative, and are classified as unfair trade practices under the Consumer Protection Act.
from Times of India https://ift.tt/XsfyiqJ
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